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pages.HELP

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<section class="about">
<h2>About Us &ndash; Ulven Utleie</h2>
<p><strong>Ulven Utleie</strong> is a local and ambitious rental provider offering trailers to both private customers and businesses. We know that transport needs often arise when you least expect them &ndash; which is why we focus on making the rental process simple, safe, and flexible.</p>
<h3>What we offer</h3>
<ul>
<li>Well-maintained trailers with insurance and clear terms</li>
<li>Fast and easy online booking with instant confirmation</li>
<li>Flexible pickup locations in Oslo and surrounding areas</li>
<li>Reliable service handling through our service partner &ndash; and in urgent cases, we personally step in to assist you</li>
</ul>
<p>Our goal is to make trailer rental as easy and hassle-free as possible &ndash; so you can focus on what actually needs to be transported, while we take care of the rest.</p>
</section>

<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Our Locations</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Ulven Utleie offers 24/7 trailer rental at several locations in Oslo and Viken. Here you will find addresses, information and a map showing where the trailers are located.</p>
<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Ulven Utleie &ndash; Dal</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Address: Trondheimsvegen 1, 2072 Dal<br />Opening hours: <strong style="color: #004225;">24/7</strong><br />Conveniently located right by the main road, with easy access.</p>
<p style="color: #333333; font-size: 16px;"><em>Photo coming soon</em></p>
<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Ulven Utleie &ndash; Sj&oslash;lyst</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Address: Drammensveien 164, 0277 Oslo<br />Opening hours: <strong style="color: #004225;">24/7</strong><br />Easy access from the E18 and plenty of parking space.</p>
<p style="color: #333333; font-size: 16px;"><em>Photo coming soon</em></p>
<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Map of all locations</h2>
<div style="position: relative; width: 100%; height: 600px; overflow: hidden;"><iframe style="border: 0; margin-top: -70px;" src="https://www.google.com/maps/d/u/0/embed?mid=1lYbFp-w4uUjK3thpeGew3z-MwphVB6A&amp;ehbc=2E312F" width="100%" height="700" allowfullscreen="allowfullscreen">
  </iframe></div>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Click on the markers in the map to see details for each location.</p>

<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Our Pricing</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">All trailers are available <strong style="color: #004225;">24/7</strong> and can be booked online. Multi-day discounts are applied automatically during booking.</p>
<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Box Trailer</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Daily rental price: <strong>390 NOK</strong><br />Discounts are automatically applied for multi-day bookings:</p>
<table style="width: 100%; border-collapse: collapse; font-size: 16px; color: #333333; margin-top: 10px;">
<tbody>
<tr style="background-color: #f2f2f2;">
<th style="padding: 10px; border: 1px solid #ddd; text-align: left;">Duration</th>
<th style="padding: 10px; border: 1px solid #ddd;">Discount</th>
<th style="padding: 10px; border: 1px solid #ddd;">Price per day</th>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">1 day</td>
<td style="padding: 10px; border: 1px solid #ddd;">&ndash;</td>
<td style="padding: 10px; border: 1px solid #ddd;">390 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">2 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">0%</td>
<td style="padding: 10px; border: 1px solid #ddd;">390 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">3&ndash;4 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">14.53%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~333 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">5 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">17.59%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~321 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">6&ndash;7 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">19.41%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~314 NOK</td>
</tr>
</tbody>
</table>
<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Cargo Trailer</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Daily rental price: <strong>349 NOK</strong><br />Discounts are automatically applied for multi-day bookings:</p>
<table style="width: 100%; border-collapse: collapse; font-size: 16px; color: #333333; margin-top: 10px;">
<tbody>
<tr style="background-color: #f2f2f2;">
<th style="padding: 10px; border: 1px solid #ddd; text-align: left;">Duration</th>
<th style="padding: 10px; border: 1px solid #ddd;">Discount</th>
<th style="padding: 10px; border: 1px solid #ddd;">Price per day</th>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">1 day</td>
<td style="padding: 10px; border: 1px solid #ddd;">&ndash;</td>
<td style="padding: 10px; border: 1px solid #ddd;">349 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">2 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">0%</td>
<td style="padding: 10px; border: 1px solid #ddd;">349 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">3&ndash;4 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">6.74%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~325 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">5&ndash;7 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">28.36%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~250 NOK</td>
</tr>
</tbody>
</table>
<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Boat Trailer 750 kg (without brakes)</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Daily rental price: <strong>490 NOK</strong><br />Discounted package prices are also available:</p>
<table style="width: 100%; border-collapse: collapse; font-size: 16px; color: #333333; margin-top: 10px;">
<tbody>
<tr style="background-color: #f2f2f2;">
<th style="padding: 10px; border: 1px solid #ddd; text-align: left;">Duration</th>
<th style="padding: 10px; border: 1px solid #ddd;">Total price</th>
<th style="padding: 10px; border: 1px solid #ddd;">Average per day</th>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">1 day</td>
<td style="padding: 10px; border: 1px solid #ddd;">490 NOK</td>
<td style="padding: 10px; border: 1px solid #ddd;">490 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">3 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">1,199 NOK</td>
<td style="padding: 10px; border: 1px solid #ddd;">~400 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">7 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">3,000 NOK</td>
<td style="padding: 10px; border: 1px solid #ddd;">~429 NOK</td>
</tr>
</tbody>
</table>
<h2 style="color: #004225; font-size: 22px; margin-top: 20px;">Boat Trailer 1996 kg (with brakes)</h2>
<p style="color: #333333; font-size: 16px; line-height: 1.5;">Daily rental price: <strong>590 NOK</strong><br />Discounts are automatically applied for multi-day bookings:</p>
<table style="width: 100%; border-collapse: collapse; font-size: 16px; color: #333333; margin-top: 10px;">
<tbody>
<tr style="background-color: #f2f2f2;">
<th style="padding: 10px; border: 1px solid #ddd; text-align: left;">Duration</th>
<th style="padding: 10px; border: 1px solid #ddd;">Discount</th>
<th style="padding: 10px; border: 1px solid #ddd;">Price per day</th>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">1 day</td>
<td style="padding: 10px; border: 1px solid #ddd;">&ndash;</td>
<td style="padding: 10px; border: 1px solid #ddd;">590 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">2 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">0%</td>
<td style="padding: 10px; border: 1px solid #ddd;">590 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">3&ndash;4 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">15.82%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~497 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">5&ndash;6 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">18.98%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~478 NOK</td>
</tr>
<tr>
<td style="padding: 10px; border: 1px solid #ddd;">7 days</td>
<td style="padding: 10px; border: 1px solid #ddd;">27.6%</td>
<td style="padding: 10px; border: 1px solid #ddd;">~427 NOK</td>
</tr>
</tbody>
</table>

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Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

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<h1>Contact us</h1>

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<section class="help-intro">
<h2>How to rent with Ulven Utleie</h2>
<ol>
<li><strong>Choose time and location</strong> &ndash; find the trailer that fits your needs, select date and pickup location.</li>
<li><strong>Book online</strong> &ndash; complete your reservation easily. You will receive an instant confirmation by email.</li>
<li><strong>Pick up the trailer</strong> &ndash; show up at the agreed time, and the trailer will be ready for you.</li>
<li><strong>Use the trailer</strong> &ndash; transport safely and follow the rental terms.</li>
<li><strong>Return the trailer</strong> &ndash; at the same location, at the agreed time.</li>
</ol>
</section>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

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<section class="privacy">
<h2>Privacy Policy &ndash; Ulven Utleie</h2>
<div class="rule">
<h3>What information we collect</h3>
<p>We process the following information when you rent from us:</p>
<ul>
<li>Name and contact details (phone number and email address)</li>
<li>Photos and videos of the trailer before and after the rental period (condition documentation)</li>
<li>Payment information, stored and securely handled by our payment provider Stripe</li>
</ul>
</div>
<div class="rule">
<h3>Purpose</h3>
<p>The information is used to:</p>
<ul>
<li>Administer and fulfill rental agreements</li>
<li>Handle payments and refunds</li>
<li>Document and follow up on damages and insurance</li>
<li>Comply with legal obligations (accounting and bookkeeping)</li>
</ul>
</div>
<div class="rule">
<h3>Storage period</h3>
<p>The information is only stored as long as necessary for its purpose and in accordance with legal requirements. Accounting data is retained for a minimum of 5 years.</p>
</div>
<div class="rule">
<h3>Sharing of information</h3>
<p>We only share information when necessary to provide the service:</p>
<ul>
<li>Stripe for secure payment processing</li>
<li>External service partner for repair and damage handling</li>
</ul>
<p>We never sell personal data to third parties.</p>
</div>
<div class="rule">
<h3>Your rights</h3>
<p>You have the right to access, correct, and delete personal data we store about you, in accordance with applicable data protection legislation (GDPR). Please contact us if you wish to exercise your rights.</p>
</div>
<div class="rule">
<h3>Contact</h3>
<p>Ulven Utleie<br />Phone: 930 06 407<br />Email: post@ulvenutleie.no</p>
</div>
</section>

Choose the product station closest to you. Book and pay online. Done.

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<section class="terms">
<h2>Terms &amp; Conditions &ndash; Ulven Utleie</h2>
<div class="rule">
<h3>1. Driving license and age</h3>
<p>The renter must be at least 18 years old and hold a valid category B driving license. If the combined weight of the car and trailer exceeds the category B limit, the renter must hold a valid license for heavier combinations (category BE or equivalent). It is the renter&rsquo;s responsibility to ensure that the trailer&rsquo;s permitted total weight does not exceed what the car and the driver&rsquo;s license allow.</p>
</div>
<div class="rule">
<h3>2. Insurance</h3>
<p>The renter can choose to add insurance at the time of booking:</p>
<ul>
<li>With insurance: deductible up to NOK 3,000 per damage incident.</li>
<li>Without insurance: renter&rsquo;s liability up to NOK 15,000 per damage incident.</li>
<li>Insurance costs NOK 79 per day, capped at NOK 299 per 5-day period. For longer rental periods, a new period is calculated every 5 days.</li>
</ul>
<p>Any repair costs will be documented with an invoice from our external service partner, and the amount will be charged to the payment card used at booking, within the applicable deductible limit.</p>
</div>
<div class="rule">
<h3>3. Use and responsibility</h3>
<p>The renter is fully responsible for the trailer during the rental period, including all damages, breakages, and losses. The trailer must be used responsibly and only for legal purposes. Overloading or misuse is not permitted.</p>
<ul>
<li><strong style="color: #004225;">Boat trailers:</strong> wheel bearings must not be submerged, and the trailer must be rinsed after use.</li>
<li><strong style="color: #004225;">Box/utility trailers:</strong> the trailer must be emptied and returned clean.</li>
</ul>
</div>
<div class="rule">
<h3>4. Photos and video</h3>
<p>The renter must upload photos via the link received by SMS before the rental starts and after the trailer has been returned.</p>
<p><strong style="color: #004225;">Mandatory photos (all trailers):</strong></p>
<ul>
<li>Front, back, and both sides</li>
<li>Wheels/tires</li>
<li>Jockey wheel</li>
<li>Electrical connector</li>
<li>Safety cable</li>
<li>Interior (applies to box and utility trailers)</li>
</ul>
<p><strong style="color: #004225;">For boat trailers in addition:</strong></p>
<ul>
<li>Video of rinsing after use</li>
<li>Video of hazard lights/indicators</li>
</ul>
<p>If mandatory photos are not uploaded: fee of NOK 1,500 (covers inspection callout). If damages are discovered during inspection, the deductible applies in addition to the fee.</p>
<p>If additional photos/videos for specific trailers are not uploaded: fee of NOK 1,000 for callout + NOK 500 per missing item. Any repair costs come in addition.</p>
</div>
<div class="rule">
<h3>5. Fees</h3>
<p>Fees will be charged directly to the payment card used at booking:</p>
<ul>
<li>Missing mandatory photos: NOK 1,500</li>
<li>Missing additional photos/videos (boat/box trailers): NOK 1,000 + NOK 500 per item</li>
<li>Box trailer not emptied upon return: NOK 500 + callout fee</li>
<li>Boat trailer not rinsed after use: NOK 500 + callout fee</li>
<li>Late return: NOK 99 per started hour, unless otherwise agreed</li>
<li>Administration fee for handling damage/repairs: NOK 300</li>
</ul>
<p>Fees apply regardless of insurance and are charged in addition to any deductible.</p>
</div>
<div class="rule">
<h3>6. Damages and downtime</h3>
<p>For major damages that require the trailer to be taken out of service, a downtime fee equivalent to the regular daily rental rate per day will apply. The downtime fee is included in repair costs and therefore covered by the deductible limit if the renter has purchased insurance.</p>
<p>In all damage cases, an administration fee of NOK 300 applies for handling, in addition to service partner costs and any applicable deductibles/fees.</p>
</div>
<div class="rule">
<h3>7. Pickup and return</h3>
<p>The trailer must be picked up and returned at the same location, at the agreed time. Delays will incur fees as stated in section 5. The trailer must be returned in the same condition as when picked up.</p>
</div>
<div class="rule">
<h3>8. Disclaimer</h3>
<p>Ulven Utleie is not responsible for any damages or accidents that may occur when using the trailer. The renter is solely responsible for safe use and must always ensure that the trailer is correctly attached and loaded.</p>
</div>
<div class="rule">
<h3>9. Cancellation</h3>
<p>Cancellations are free of charge up to 3 days before the rental starts. Later cancellations will incur a fee of NOK 500.</p>
</div>
</section>

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